Benefits of Providing Free Wifi to your Customers
Benefits of Providing Free Wifi to your Customers Offering free WiFi used to be a novelty; now it’s a customer expectation. With the rise in popularity of working remotely [...]
October 2019
August 2019
Understanding the various skill categories in hospitality
Understanding the Various Skill Categories in Hospitality In the restaurant industry, employment opportunities can be sorted into three general categories based on training and experience. These skill categories are [...]
June 2019
Reducing the Stress of Hospitality Employees
Reducing the Stress of Hospitality Employees If you are the supervisor, you can play an important part in making the job satisfying and less stressful for the individuals you [...]
Handling Customer Complaints in Hospitality
Handling Customer Complaints in Hospitality Handling customer complaints is a special application of conflict resolution skills. Dissatisfied customers can have a very negative impact on your business. Most food service [...]
May 2019
Starting a Food Truck Business in South Africa
Starting a Food Truck Business in South Africa At almost every public outdoor event, whether it be a festival, market or a concert, you are very likely to spot [...]
April 2019
Food Service Positions and Job Titles
Food Service Positions and Job Titles Back of House Efficient kitchens are well-organized kitchens. Most kitchens are organized into stations or sections, with each responsible for preparing different food or menu [...]
February 2019
How Your Restaurant can Celebrate Valentine’s Day
How Your Restaurant can Celebrate Valentine's Day Love may be in the air but for business owners in the hospitality industry Valentine’s Day often means a rush of [...]
November 2018
How your restaurant can prepare for the holiday season
How your Restaurant can Prepare for the Holiday Season For many people the holiday season is a time to relax, to spend time with loved ones and to [...]
October 2018
Give Staff a Reason to Stay and Serve with a Smile
Give Staff a Reason to Stay and Serve with a Smile By Stephné de Villiers from Exceed Human Resource Consultants Business is booming in South Africa’s thriving hospitality [...]
August 2018
Customer Engagement in the Digital Age
Customer Engagement in the Digital Age There is no doubt that technology has touched almost every sphere of the hospitality and food industry. Businesses are striving to survive by [...]