We recognise our obligation to respect and protect the confidentiality of your personal information. For this reason we have developed this policy to govern the processing of your information. Please read and consider this document carefully since it sets out our intended use of such information. We require your consent to the terms contained in this policy before we permit you to participate in our services. Upon downloading and installing our software providing access to our services you will be required to confirm that you are at least 18 years old or have obtained your parent’s or guardian’s consent to use our services, and agree that we may collect, hold, process, use and disclose your personal information on the basis described in this policy.
When we refer to “we”, “us” or “our” herein we are referring to Cloudone Technology (Pty) Ltd (Registration Number 2014/103689/07) and the affiliated entities within our company group. Our principal place of business is at Workshop 17 @ The Watershed, 17 Dock Rd, The V&A Waterfront, Cape Town, 8001, South Africa. However, we recommend you contact us via telephone at +27 72 863 0116 or electronic mail at email@example.com
We may collect information about you as follows:
We may also make enquiries with anyone for the purposes of verifying the accuracy of information already given to us.
We may record and hold the following types of information about you:
We may hold your personal information for at least 5 years, calculated from the date of collection, or for as long as you subscribe to any of our services and 5 years thereafter, as the case may be, subject thereto that in either case we shall not hold your personal information for a period which exceeds the maximum period permitted by applicable law.
We collect and will process your information for the following purposes:
Please note that we will not contact you telephonically for unsolicited marketing purposes or send unsolicited marketing communications to you by mail, facsimile, SMS or electronic mail if you have objected to receiving such communications by way of a public register recognised for such purposes by law or by notifying us of your objection in the prescribed manner. We will provide you with reasonable opportunities to object to receiving marketing communications in the manner prescribed by law, including upon your application to subscribe to our services and on each occasion when we send you such communications.
Keeping your personal information secure is one of our most important responsibilities. We cannot disclose your information unless legally permitted thereto. Save as set out below, we will not transfer your personal information to a third party without your consent unless legally obliged thereto. You agree that we may transfer your information to the following people and organisations in pursuit of the processing purposes set out in this policy:
Please note that our sharing of your information may also involve the transfer thereof to third parties outside South Africa. In the event of such transfer, we will require that such third party also subscribe to protecting your information on terms similar to the terms of this policy.
We will strive at all times to ensure that your records will always be protected against unauthorised or accidental access, processing or loss. We maintain this commitment to data security by implementing appropriate reasonable technical and organisational measures to safeguard and secure your information, including by using appropriate cryptographic techniques and access control mechanisms. If we use a third party to host, manage or process your data on our behalf we will require that such third party also commit to implementing appropriate reasonable technical and organisational measures to safeguard and secure your information. If we are not prevented by a law enforcement or regulatory agency, we will notify you as soon as practicably possible in writing and at your registered postal or email address if we believe that there may have been unauthorised access to your information, providing you with such information as you may reasonably require to implement protective measures.
When you visit our website we may collect certain information about your usage preferences and history. Such information will be stored in a cookie on your computer’s hard drive by your web browser. Cookies are intended to assist and improve your use of our web-sites. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may not be able to use all of the features of our website.
Every time you connect to our web sites we store web server logs which show your IP address (the unique number that your machine uses when it is connected to the Internet); what you looked at; whether the page request was successful or not, and which browser you used to view the pages. The use of this data is strictly for statistical and personalisation purposes only. This helps us understand which areas of the site are of particular interest and also which pages are not being requested. It also tells us how many hits and page requests we get.
Provided that you give us suitable and adequate proof of your identity, you have a right to know which records we hold about you. This can be done by submitting a written request to us. We will not be obliged to provide you with information to the extent that we are prohibited or permitted thereto by applicable law.
You also have the right to require us to correct or erase any records we hold about you that we are no longer obliged to retain, is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or has been unlawfully obtained. This can be done by submitting a written request to us to do so. We will notify you of the steps taken as a result of your request.
Please contact us at via electronic mail at firstname.lastname@example.org if you want to submit any request to us hereunder.
Please email us at email@example.com if you want to object to our collection, processing, recording, protection, use or sharing of your information. Please note that we may require a reasonable period to comply with your objection or decision to opt out and can only do so if permitted thereto by law and such compliance does not unreasonably prejudice our legitimate interests or that of a third party.